Posts tagged Rugsies

Sudsies Turns 20!

Sudsies just celebrated its 20th anniversary! The years flew by and we remember them all fondly, from our infancy as a single dry cleaner and laundry location to spreading our wings in several locations.  However, we’d say we really found ourselves in 2001.

Sudsies just celebrated its 20th anniversary! The years flew by and we remember them all fondly, from our infancy as a single dry cleaner and laundry location to spreading our wings in several locations.  However, we’d say we really found ourselves in 2001.  That’s when we revolutionized pick-up and drop-off service within the industry to match our customer needs: when they wanted it, where they wanted it, and how they wanted it.

We’ve aimed to pioneer a range of other offerings and conveniences for our clients, from daily service Monday through Saturday, a multi-tier speciality department for couture and bespoke pieces, incredible tailoring feats, sister company Rugsies that cares for fabrics and “garments” of the home, and most recently Sudsies Express mailing service throughout the United States. From the get go, we’ve implemented a complete environmental-friendly process incorporating our machinery, solvents, recyclables, and other thoughtful practices to help sustain very community we’ve been allowed to thrive in.

The people who have helped to bring up Sudises have grown significantly too. Our team has expanded from three to now more than 100 team members. It’s incredible to watch some of our staff personally and professionally develop alongside the company, many who started in operations or customer service and have now worked their way up to management positions. Many of you have had the pleasure of meeting and working with General Manager, Luis Moreno, who started at Sudsies when he was just 18 years old. His tenacity, dedication, and infectious smile (one can even feel it over the phone!) make him a strong, yet inspiring, go-to leader. In fact, our entire leadership team was selected from within. It is these individuals who built the Sudsies culture and sends a message that hard work and a good attitude truly pays off around here.

When it comes to growing up, the same goes for our customers – some quite literally. Parents would come in with their children, as young as 5 years old, who we’ve gotten to know over the years. Today, it’s these same children who bring us their suits now as young adults.

A lot has changed over these two decades, but we retain our spirit to continuously offer our customers the best service and our team the best environment.   Sudsies is always evolving to make that happen more efficiently and effectively. The candles on our cake are adding up, each one representing a proud sense of accomplishment. Our birthday wish is to be able to continue doing what we do as part of our service promise and attitude. Furthermore, we’ll always spark a smile while we’re at it.

Thank you for your support and commitment to Sudsies!


We’re Going Vertical Baby!

Your current marketing strategy probably includes targeting and bringing in new clients. Your marketing strategy probably includes retaining your existing clients as well. These are both basic and sound principals of marketing. However, these are trying times for businesses and you have to start thinking outside of the proverbial box.

At Sudsies we have been successful at creating a loyal client base through our commitment to quality and superior customer service. Our clients have come to know what to expect from Sudsies. That got me to thinking…What other similar services could I offer my already loyal client base?

Here is where the vertical part comes in. Sudsies has created various sister companies offering rug cleaning (Rugsies), duct cleaning (Ductsies) and soon to come exterminating services (Bugsies). By now you probably get the idea. I’ve targeted my loyal customer base that trusts Sudsies to provide a great service. Now we’ve introduced other services for their home. They already trust us to pick up and deliver their clothes – why wouldn’t they trust us taking care of things in their home as well?

So think about going vertical with your marketing strategy!!